Salesforce Administrator

| New Orleans, LA

Salesforce Administrator

PCG

Our client is a global manufacturing, distribution, and trading company with customers in 70+ countries and offices on four continents. Our teams stay connected using Salesforce, which is our “everything platform” for sales, marketing, logistics, finance, HR, and more, and Microsoft 365 / Teams, which with the pandemic rapidly became part of everyone’s daily rhythm. We run Dynamics GP as our accounting package, use Jitterbit to transfer data to and from Salesforce, Power BI for dashboards and reporting, and a dozen plus other cloud applications for everything from building access to job applicant tracking. Our goal is to move or integrate all of this into Salesforce.

We’re looking for someone to take ownership of these applications, and work with stakeholders companywide to get the company’s Salesforce transformation into overdrive. The company’s vision is to continue to integrate business applications into Salesforce, so hands on experience is critical. The company has a longstanding “managed services” program with a local IT firm which provides help desk and general support, so this role is not about managing the general IT needs of the company.

This is an opportunity to join an established family company in an entrepreneurial stage of its long history, and for a motivated individual to grow both personally and professionally. The new generation of family ownership places no limits on leaders, regardless of last name, and the company’s most successful people aim to spend the rest of their careers here, forming tight personal bonds with their colleagues.

Here’s some of what we need you to do:

  • Administer the company’s Salesforce instance, with ~60 active users
  • Own and manage integration with other cloud applications
  • Build things for your colleagues: flows, processes, datasets, reports, dashboards
  • Work with unit leaders to integrate the business into Salesforce (for instance, that report they run every week and dump into a spreadsheet… then modify… then email — we can do better)
  • Manage synchronizations, ensuring that data is accurate, correct, and timely
  • Help your colleagues move into the future; sometimes explaining how to change their workflow to fit the app, sometimes changing the app to fit their workflow
  • Manage third party vendors, including developers
  • Design and execute training programs
  • Drive Salesforce transformation for a 128 year old company

Move to the front of the line if you have:

  • Salesforce certified Administrator certificate 
  • Three or more years of work experience in a Salesforce Admin role
  • Familiarity with SQL Query
  • Strong communication skills that can be tailored to a variety of audiences (team, peers, and management)
  • Familiarity with Dynamics GP, Management Reporter, Meraki, SRS, Crystal Reports, Expensify, LumberTrack, Jitterbit

This is a full time, salaried position, with competitive benefits.

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