Help Desk Technician (On-Site)

Currently, we are seeking an experienced On-Premise Help Desk Technician to join our team and provide dedicated onsite support for a premier client located in Metairie.

Job Description:

As an On-Premise Help Desk Technician, you will be the frontline support for all end-user issues in a dynamic and technologically diverse environment. This role includes the management and support of various office technologies such as a golf simulator, conference room scheduling devices, and audio-visual equipment. You will ensure optimal hardware and software operations, enabling staff to maintain peak productivity.

Responsibilities:

·        Provide first-level contact and problem resolution for all users with hardware, software, and application problems.

·        Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases.

·        Support and maintain office technological equipment, including but not limited to audio/visual systems, conference devices, and interactive setups.

·        Troubleshoot and resolve technical problems in a timely and accurate manner, providing end user training and support where required.

·        Coordinate with corporate IT staff, providing on-ground support and feedback to ensure that corporate IT directives are implemented effectively.

·        Maintain documentation of local IT processes, systems, and procedures.

Qualifications:

·        Proven experience as a Help Desk Technician or other customer support role.

·        Tech savvy with working knowledge of office automation products, databases, and remote control.

·        Good understanding of computer systems, mobile devices, and other tech products.

·        Ability to diagnose and resolve basic technical issues.

·        Excellent communication skills.

·        Professional customer service attitude.

Requirements:

·        Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.

·        Experience: Minimum of 3 years of hands-on IT support experience in an office environment

·        Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

·        Proof of eligibility to work in the United States will be required as part of the hiring process.

Additional Notes:

This position requires physical presence at the client’s New Orleans office and includes semi-regular travel to our headquarters in Dallas for training, meetings, and team collaboration.

Employment is contingent upon passing a comprehensive background check. This check will include verification of employment history, education credentials, and any criminal records.

Benefits:

·        Competitive salary and benefits package.

·        Dynamic work environment at one of New Orleans’ top growing companies, frequently listed as a best place to work.

·        Office perks include access to unique amenities such as an in-office golf simulator.

·        Generous PTO policy including vacation, personal, and sick days.

·        Paid holidays according to the company calendar.

$55-$65K